Appointments

Who should I see? – We can guide you on the best care for your needs.

Booking an Appointment

We offer a range of same-day, advanced booking, and urgent appointments, which will be face-to-face or telephone.  We will endeavour to provide you with the most suitable appointment or refer you to the best care pathway, and where possible with a preferred GP.

For same-day appointments or urgent care (that is not life-threatening):

• Call 01792 581666

When you get in touch, we’ll ask what you need help with.   We will use the information you give us to choose the most suitable doctor, nurse, other health professional or local service to help you.

You may not always need to see a Doctor, and our staff are trained to identify services that can help you, which may often save you time.

Same-day appointments will be offered to children under 16 with urgent acute presentations.

It is important to note, that there are limits to the capacity of all health services, and we will endeavour to prioritise the needs of our patients as best we can.

To manage the high call volumes we receive, additional staff are placed on our telephones at busier times. Receptionists endeavour to answer your call as soon as possible, so please wait in our dedicated call queue.

• Lines are open Monday to Friday, 8am to 6.30pm.  All calls are recorded for staff training and volumes are monitored.

• Reception is open Monday to Friday, 8:30am to 6.00pm.

To request a non-urgent, pre-bookable appointment in the next 7 – 21 days:

• Call 01792 581666

• Visit the surgery and speak with a receptionist.

• Specified appointments are bookable via the NHS App, which includes seasonal Flu appointments and other routine vaccination clinics.

• Email your surgery:-

When you email, please include: Patient Name, Date of Birth, Telephone Number and basic details about your request / reason for appointment.

• • • Sartori:         appointments.w98028fmg@wales.nhs.uk
    • Bensusan:    appointments.w98007fmg@wales.nhs.uk

If you have an urgent medical problem that cannot wait you MUST ring the surgery 01792 581666

Cancelling or changing an appointment

• To cancel an appointment today – call 01792 581666

• To cancel a future dated appointment either call us or email: FMG.switch@wales.nhs.uk

• You can use the NHS App to cancel an appointment.

Please allow up to 72 hours for all email responses (excludes weekends and other closures).

If you need help when we are closed

For life-threatening medical emergencies dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone or face-to-face.
• If you need an interpreter.
• If you have any other access or communication needs.

Entitlement to a Consultation